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Brittany Perry
Jun 192 min read

Why Third-Party Maintenance Contracts are Valuable in the Retail Industry

Updated: Aug 13

IT Decision-Makers in the Retail Industry are required to make difficult choices about maintenance of their IT infrastructure.  Many choose to rely entirely on OEM Maintenance contracts and handle EOL repairs internally to reduce costs.  While this option can cut down on upfront costs, it can expose your environment to substantial risks of downtime and emergency costs that could be mitigated with a strategic maintenance plan. Here’s a deeper dive into the reasons why a third-party maintenance contract is essential.

 

1.) Tactical Use of 24x7x4hr Services

  • Rapid Response: Continuous availability and 4-hour response time ensures that critical issues are addressed quickly, minimizing downtime and reducing the impact on business operations.

  • Strategic Sparing: Recommendations for Sparing as an alternative method to reduce costs.  4hr Response is often the highest-end support agreement and can be a very costly.

 

2.) Cost Efficiency and Predictability

  • Cost Predictability: Fixed Maintenance fees simplify budgeting and financial planning.

  • Reduced Emergency Costs: Lower costs for emergency repairs and replacements due to negotiated rates and SLAs.

  • Lifecycle Management: Strategic planning for hardware upgrades, extending the life of your assets and optimizing capital expenditure.

 

3.) Enables your IT Team to Focus on Strategic Initiatives

  • Operational Efficiency: Freeing up internal resources to focus on improving system efficiency, deploying new technologies, and enhancing customer experiences.

  • Innovation and Development:  Internal IT staff can focus on business IT initiatives instead of time consuming ‘break-fix’ support work.

 

 

Conclusion

A third-party maintenance contract is not merely an operational expense, it is a crucial investment in the stability and efficiency of your retail IT environment.  It allows your business to deliver exceptional customer experiences and maintain a competitive edge.

 

Consider investing in a comprehensive maintenance contract today - your business, your customers, and your bottom line will thank you.

 

 

 

 

 

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