8x5xNBD stands for 8 hours a day, 5 days a week, with Next Business Day response. Here’s a detailed explanation:
8x5:
8 Hours a Day: Support is available for 8 hours each day.
5 Days a Week: This coverage is provided Monday through Friday, excluding weekends and holidays.
NBD (Next Business Day):
Next Business Day Response: If an issue is reported during the covered hours (8x5), the service provider will respond and potentially resolve the issue by the next business day. For example, if an issue is reported at 3 PM on Tuesday, the response or resolution will be provided by the end of the business day on Wednesday.
Who Should Use 8x5xNBD Support?
1. Companies that primarily function within regular business hours (8 AM to 5 PM) and do not require support during nights, weekends, or holidays.
2. Businesses that can afford to have non-critical systems down for a short period or have a lot of redundancy.
3. Cost-conscious organizations that are looking to balance cost and support. 8x5xNBD is typically more affordable than 24/7 or same-day support options.
4. Companies that are in the early stages of building a Business Continuity strategy and looking to have a base level of support on older IT equipment at a DR site.
If you need something more customized, then Third-Party Support may be the answer. Most TPM providers can tailor SLAs to meet the needs of your organization, providing 24x7x4hr response services to critical systems and 8x5xNBD to others. By individualizing your plan, they can keep your environment running smoothly while still saving you costs.
For more on the 24x7xhr response model, check out this article!
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