When it comes to Third-Party Maintenance, performance isn’t just about promises—it’s about results. If you’re not tracking clear performance metrics and holding your provider accountable, you’re gambling with your IT infrastructure.
Set Clear KPIs—or Set Yourself Up for Failure
Don’t settle for vague service commitments. Define key performance indicators (KPIs) that matter to your business, such as:
✅ Response Times: How fast does your provider react when an issue arises?✅ Resolution Rates: How efficiently do they fix problems and prevent recurring issues?✅ System Uptime: How well do they keep your critical infrastructure running?
These aren’t just numbers—they’re proof of whether your provider is actually delivering value or just taking your money.
Monitor, Review, and Demand Excellence
Once your KPIs are in place, don’t take a “set it and forget it” approach. Regular performance reviews ensure:
· Early Detection of Inefficiencies – Spot problems before they impact operations.
· Data-Driven Decision Making – Use real numbers to assess whether your provider is pulling their weight.
· Continuous Improvement – Keep pushing for better results, not just baseline service.
A TPM provider should earn their keep by consistently meeting (or exceeding) expectations. If they’re falling short, it’s time to demand better—or find someone who will deliver.
The Bottom Line: Don’t Just Hope for Results—Enforce Them
Metrics create transparency, accountability, and results. Without them, you’re just hoping your IT stays afloat. Get ruthless. Track performance. Demand better.
Because in business, what gets measured gets managed.
Comentarios